Inbound and Outbound Lead Management

Broadcast Message Manager
Broadcast Message Manager

Save time, energy and money by sending prerecorded custom messages to your customers.

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Callbright Interactive
Callbright Interactive

View all your call info, including call recording and lead info, on your desktop in real time.

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Call Recording
Call Recording

Record your inbound and outbound calls and improve staff performance.

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Call Scanner
Call Scanner

Use voice-recognition technology to automatically scan phone calls for keywords or phrases of your choice to uncover calls that need attention.

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Clickable Numbers
Clickable Numbers

Enable your customers to call you instantly simply by clicking a button on your website or email.

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Click to Call
Click to Call

Simplify the process of making outbound calls so your staff can reach the right customer every time.

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Custom Greetings
Custom Greetings

Hear a brief message regarding the details of an incoming call before connecting with the caller.

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DNC List Compliance
DNC List Compliance

See if a customer is on the DNC list before placing an outbound call.

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Enhanced Call Completion
Enhanced Call Completion

Create intuitive routing options for callers and gain higher lead response rates.

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Inbound Lead Tracker
Inbound Lead Tracker

Figure out if your ads are an investment or a plain ole waste of money.

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Lead Chaser
Lead Chaser

Get in touch with leads ASAP, sometimes before they’ve even finished browsing your site.

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Live Call Tracking
Live Call Tracking

Track your marketing campaign effectiveness by knowing which ads generate specific calls.

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Outbound Lead Tracker
Outbound Lead Tracker

Monitor calls in real time so you can increase staff accountability.

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Enhanced Numbers
Enhanced Numbers

Get easy-to-remember toll-free or local numbers to use on ads.

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Training and Reporting Tools

Automated Surveys
Automated Surveys

At the end of each call, let a recorded voice pose questions to respondents, who can reply using their phone keypads.

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ROI Reporting
Automotive Marketing ROI Reporting

Use ERA and POWER to analyze which of your dealership’s ad sources deliver leads that progress into sales and which are lemons.

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Call Rescue
Call Rescue

Let our professionally trained staff review your call recordings and notify you of missed opportunities.

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Call Reports
Call Reports

Get insight into which prospects and customers are calling your business and whether or not your staff is actually answering those calls.

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CRM Integration
CRM Integration

Filter and redistribute your lead information to your DMS system, Internet lead generator and other CRM providers.

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Customizable Access Levels
Customizable Access Levels

Pick and choose which employees can view certain reports and call recordings, change campaign settings and enable features.

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Proactive Training Solutions
Proactive Training Solutions

Customize a long-term game plan for training your sales team.

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Rep Codes
Rep Codes

Keep your sales team accountable and improve your customer service by monitoring and filtering phone calls by rep.

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