What is your staff actually telling your customers?
Are you missing opportunities during a call?
Do you record your calls but don’t have time to review them?
Most customers (78 percent, to be exact) say that a competent phone representative is an important part of customer service. A staggering 91 percent of callers that have a bad experience will not call back. Wouldn’t it be great if there were a way to know for sure what was going on during phone calls?
Enter Call Recording. Recording calls that come in and out of your business is an excellent way to stay on top of your staff when it comes to proper call handling.
Why use Call Recording?
- Improve customer service through higher staff accountability.
- Uncover and recover missed opportunities.
- Find staff training or coaching opportunities.
- Receive quick notification of calls that need your attention.
Check out our Call Recording features for both inbound and outbound calls.
What it does: Records inbound calls.
Why you need it: To help you find areas of improvement for your staff and identify missed opportunities.
What it does: Records outbound calls.
Why you need it: It allows you to uncover key missed opportunities, correct mistakes in talk tracks and gather examples of successful calls to train your staff.
What it does: Uses voice-recognition technology to scan calls for the presence or absence of specific keywords and phrases that your sales agents used during calls.
Why you need it: To quickly maximize every lead and effectively train your staff.
Interested in learning more about how to listen to your inbound and outbound calls? Fill out the form below, and we’ll contact you with more information.