Callbright offers training to help you experience the full benefits of the system. To schedule on-line or telephone training, submit a training request form. During your training session, you will need access to the Internet and the Callbright website. Normal training hours are 9:00 am to 3:30 pm CST, Monday through Friday. We are happy to schedule outside of these hours with advance notice.
For those new to Callbright or in need of a refresher (new or established accounts) to learn the basics of Callbright's features.
Provides a quick review of user and telephone number admin as well as the call detail report (call return). Introduces new reports, CRM Integration, Custom Greetings, Call Forwarding, Broadcast, and Emailed Reports. Discusses best practices to encourage further use of Callbright.
Broadcast Campaigns
Call Forwarding, Auto Attendant, Round Robin, Time of Day. Create and add custom routing plans to your Callbright tracking numbers.
Create custom key word search lists for Callbright tracking numbers.
Review creating lead chaser plans to enhance web lead response time.
Review Outbound Lead Tracker, Click To Call and Personal Messages.
Explains how to link multiple accounts together, create account and number groups and navigate all accounts with one username.
Create customized greetings, Personal Messages, Number Groups and Reporting to suit individual account needs.
Generate, filter and sort Callbright Reports. Review several of the reports offered and create My Reports for quick access to frequently run reports.
View Training Calendar for available course date and times
