Inbound Call Manager

Gain insight on your callers and learn how they found you.  Callbright’s revolutionary inbound call tracking tools reveal which ads are the most effective and provide valuable demographic information about your prospects.

Auto Attendant:

Auto Attendant never takes a vacation, never calls in sick, and never goes to lunch! With Auto Attendant, every call is answered, every time. Callers are greeted with a personalized, interactive message that directs the call to the proper location. These calls can be tracked to compare how many calls are coming in for each area of your business.

Enhanced Call Completion:

Never miss another phone lead. Enhanced Call Completion gives you the option to have missed calls sent to voice mail or redirected to another associate. When a call is directed to voice mail, an email alert is automatically sent to your inbox, along with a recording of the voice message. Even if the caller doesn’t leave a message, you will stay informed about who called and when.

Inbound Lead Tracker:

Who knew you could do so much with one number? Inbound Lead Tracker takes a single phone number and applies separate codes for each media source you use in your marketing strategy. When customers call in you can determine exactly which advertisement is bringing the most ROI.

Geo-Coding:

Route calls to different locations based on the caller’s geographic location. With Geo-Coding, you can link multi-chain franchises with a single, nationwide, toll-free number. When calls come through, they are sent to the caller’s closest regional store. Or, create ad campaigns through multiple media groups, then use Callbright to track which source reached the most qualified leads.

Custom Announcements:

This tool works in conjunction with your Callbright numbers. When a prospective customer calls in, the Custom Announcement feature alerts the receptionist or sales person about where the call came from, enabling them to better handle the call. For example, the announcement might say, "This caller found our number in the Houston Chronicle."