Auto Attendant:Auto Attendant never takes a vacation, never calls in sick, and never goes to lunch!
With Auto Attendant, every call is answered, every time. Callers are
greeted with a personalized, interactive message that directs the call
to the proper location. These calls can be tracked to compare how many
calls are coming in for each area of your business.
Enhanced Call Completion:Never miss another phone lead. Enhanced Call Completion gives you the option to
have missed calls sent to voice mail or redirected to another
associate. When a call is directed to voice mail, an email alert is
automatically sent to your inbox, along with a recording of the voice
message. Even if the caller doesn’t leave a message, you will stay
informed about who called and when.
Inbound Lead Tracker:Who knew you could do so much with one number? Inbound Lead Tracker
takes a single phone number and applies separate codes for each
media source you use in your marketing strategy. When customers
call in you can determine exactly which advertisement is bringing
the most ROI.
Geo-Coding:Route calls to different locations based on the caller’s
geographic location. With Geo-Coding, you can link multi-chain
franchises with a single, nationwide, toll-free number.
When calls come through, they are sent to the caller’s
closest regional store. Or, create ad campaigns through multiple
media groups, then use Callbright to track which source
reached the most qualified leads.
Custom Announcements:This tool works in conjunction with your Callbright numbers.
When a prospective customer calls in, the Custom Announcement
feature alerts the receptionist or sales person about where the
call came from, enabling them to better handle the call.
For example, the announcement might say, "This caller found our
number in the Houston Chronicle."